EL AL Cancellation Policy

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EL AL Airlines Cancellation & Refund Policy | 24 Hours

EL AL Cancellation Policy & Refund Process (2023 & 2024)

Do you want to cancel your journey but doubt the uncertain process of canceling the flight? The EL AL Cancellation Policy is quite clear about the terms under which you can cancel your upcoming flight. It follows all the rules written under consumer protection law.

EL AL is an Israel-based airline that offers flights across 50+ countries and all domestic cities. The air carrier is known for its top-notch in-flight service and easy process of canceling a flight.

Read and find out multiple ways to cancel your flight and seek a refund for your flight ticket.

EL AL Cancellation Policy – Terms & Conditions

Before you cancel EL AL flights, note that you will be eligible for a refund only when your cancellation follows the conditions under the Israel Consumer Protection Law.

  • The ticket must have been bought directly from the official website, mobile app, or customer service.
  • Your flight must have been originating in Israel.
  • However, contact them for tickets bought from a travel agent for further assistance.
  • EL AL Cancellation Policy provides refunds only for completely unused tickets.
  • Further, to cancel partially used tickets, contact customer service.
  • Also, the cancellation applies to everyone on the reservation.
  • Passengers can cancel their ticket within 14 days of buying but not less than 7 days before the first flight’s departure.

The airlines will refund the amount within 14 business days after successfully canceling the flight. Moreover, you will receive the EL AL refund in your original form of payment.

EL AL Cancellation Policy 24 Hours

The EL AL airlines cancellation policy for 24 hours applies on all EL AL flights that arrive at or depart from the USA. Here are its conditions:

  • Passengers can receive a 100% refund for canceling their flight.
  • However, they must cancel the booking within 24 hours of departure.
  • Also, the ticket must have been bought from direct sources of EL AL-only.
  • Besides, the flight must be set to depart 7 or more days later at the time of booking.
  • Lastly, the departure time to calculate 7 days is considered from the first flight in the reservation.

Under all these conditions, the passenger will receive a 100% refund. Kindly note that reservations for everyone on the ticket will get canceled. No penalty fee applies.

How Do I Cancel My EL AL Flight?

Passengers can apply for an EL AL Cancellation Policy refund via customer service, email requests, and through fax service. If your request follows all the conditions of the Consumer Protection Law, you will receive a refund successfully.

Via Customer Service

  • Dial +972-3-977-1111 within its opening hours.
  • Follow the IVR menu till you connect with the executive.
  • Provide existing ticket details.
  • Further, they will calculate the EL AL cancel flight fee.
  • Finally, follow the rest of the instructions to get your journey canceled.

The representative will let you know by what time you can expect your refund to credit back to your account.

Through Email ID

  • Open your working email ID and start composing the mail.
  • In the address bar, enter the ID: [email protected].
  • Further, enter your ticket details, last name, and booking date.
  • Press send and wait for a response.

As per the EL AL Cancellation Policy, email requests are only entertained from Sundays to Thursdays between 08:00-16:30. Hence, send the email as soon as you wish to cancel your plans.

Via Fax

Passengers can also send a fax to 972(3)6179082 between Sundays-Thursdays between 08:00-16:30 to receive a response. The airline’s agent will respond by the next business day if you send a fax beyond these hours.

How to Cancel EL AL Flight from the Website?

To cancel your reservation under the EL AL flight cancellation policy, keeping in mind the customer service law, you must fill out an online form.

  • Visit the official website of EL AL airlines.
  • Go to the “get ready” menu.
  • Also, click the flight ticket cancellation (consumer protection law) menu.
  • Click the “EL AL Website” option after scrolling down the page.
  • Further, enter the reservation code and last name.
  • Finally, click the submit button.

Follow the rest of the instructions, and you will receive a response shortly. Otherwise, you can also check the “manage your flight” option and check if the cancellation facility is available.

How Much Is EL AL Cancellation Fee?

If you are claiming a refund under the consumer protection law, the EL AL ticket cancellation policy will charge a fee of 5% of the ticket price or NIS 100 (whichever is lower). Otherwise, the following rates will apply for ticket cancellation:

For flights in the Far East and South Africa




Cancellation is not allowedRound trip: $260For Y & M class of travel: Price included
One-way: $160All other bookings: $50
For flights in Europe, the Middle East, and Morocco 




Cancellation is not allowedRound trip: $260For Y & M class of travel: Price included
One-way: $160All other bookings: $50


  1. It is the cancellation fee for domestic EL AL flights only.
  2. Charges apply per passenger per leg of the journey.
  3. If you’ve bought in-flight purchases, kindly contact customer service for a refund.
  4. The EL AL flight cancellations fee is subject to change.


Can I cancel EL AL flight within 24 hours?

If you have a flight to or from the USA, you can cancel your flight within 24 hours of purchase and receive a 100% of refund. However, at the time of booking, the departure must be away by more than 7 days from the day of booking.

What is EL AL cancellation policy?

The EL AL policy for the USA follows the 24-hour rule. In other cases, if it follows the conditions of consumer protection law, you will receive a refund after a standard deduction. Otherwise, the cancellation policy for your ticket is available at the time of booking the ticket.

How much is the EL AL cancellation fee?

The cancellation fee for EL AL flights starts from $50 for one-way flights. For round way tickets, the charges can go upto $260 for economy class bookings. However, flights that follow the rules of consumer protection law will be charged only 5% of the booking amount or NIS 100 (whichever is lower).

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