Lufthansa Cancellation Policy

Traveler(s) |

Learn about Lufthansa Cancellation Policy

It sometimes happens that your journey plans get canceled or changed. Whatever may be the reason, Lufthansa allows their passengers to make alterations or even cancel their flight bookings. Let’s talk about the Lufthansa Cancellation policy for having a better understanding of its cancellation procedures.

Lufthansa cancellation policy underlines the following points:

  • If the passenger possesses a fully refundable ticket, they are entitled to payment reversal or a Lufthansa flight refund.
  • The passengers with non-refundable tickets need to cancel their bookings within a day, that is, 24 hours, for a refund.
  • If the airline cancels the flight, passengers qualify for a full refund.
  • Flights affected by pandemics also make passengers entitled to a refund.
  • If passengers are denied boardings even after their reservation has been confirmed, they will get a refund.

Lufthansa 24-Hour Cancellation Policy

Well, “Lufthansa refund 24 hours” this policy is for both refundable as well as non-refundable tickets. You will receive a full refund if:

  • The passenger cancels its booking within the free-cancellation period, which is 24 hours from the time of Lufthansa booking.
  • The reserved flight’s departure is at least 7 days later.

Lufthansa Cancellation Policy Under Certain Conditions

One can be subject to Lufthansa canceled flights due to many reasons. Some are covered in the following section:

Due to COVID:

  • If a scheduled flight is canceled or affected due to COVID, the passengers can expect a full refund.
  • Even if you have used a portion of your ticket, you will be paid back for the second half.
  • If there is any booking done till July 31, 2021, you can make changes to the reservations without paying any extra amount for them. You can even change the departure and destinations if need there be.
  • If you choose to cancel your itinerary because there are no canceled flights, the reimbursement will be determined by your fare conditions.

Due to Illness or Death:

Passengers suffering from illness at the time of departure can withdraw their bookings till the date they are fit to travel again. This also applies if someone close to the passenger dies.

Lufthansa flight cancellation steps:

The customers can cancel their flights either:

  • Through online mode
  • Via call
  • Visiting the airport.

Online Lufthansa Flight Cancellation:

When it comes to online cancellation of the bookings, the passengers have two options in hand. They can either use the mobile app or directly browse the official website of the airline:

Here are the steps one needs to follow while canceling the ticket by visiting the website:

  • Open
  • Go to “my Bookings”
  • Fill in the information (Your first and last name, and the booking code
  • Hit on “Find Bookings.” Here you will see all the refundable bookings summaries.
  • Choose the ticket or booking you want to cancel and then hit the “ Cancellation” button.
  • “Confirm” the cancellation.

Now second comes cancellation through the mobile app. The steps are almost the same, and you will need to fill in all the information as required.

Once you have confirmed the cancellation, you will be receiving a mail for the same.

Lufthansa Flight Cancellation Phone Number

It is also possible to cancel a Lufthansa flight by calling customer service at 516-296-9650.

Make a call at any time for personal service. The airline representative will gladly assist you by addressing any of your questions.

Now that we know all about the cancellation policy and the steps involved let’s have a glance at the Lufthansa flight refund policy.

Lufthansa Refund Policy

The Lufthansa refund policy states that:

  • The passengers qualify for the full refund when:
  • They cancel the flight within a free-cancellation period (under 24 hours after making reservations)
  • The airline canceled the flight due to any reason (government orders, pandemic, technical or mechanical issues)
  • The passengers have fully refundable tickets and make sure to cancel them before departure.
  • Someone fails to board the flight due to illness or the death of someone in the family.

Lufthansa Cancellation Fee

For Refundable Tickets

When the risk-free period for cancellation is over, the passenger will have to pay a cancellation fee. If they want a refund, they will be charged $39 as the fee. If the passenger has an award ticket, the airline will ask them to pay $50 as the fee.

 For non-refundable Tickets

  • Holders must pay the full fare.
  • They will not receive a refund if they cancel the flight after the risk-free time has expired.

Lufthansa Cancellation FAQs


  1. How can I cancel my Lufthansa Flight Offline?

    To cancel your booking offline, you need to call on the Customer service number +1-877-311-7484, it is available 24 x 7. An agent will assign you, provide your booking code and last name. He will complete the cancellation process on your behalf.

  2. Is it possible to get a refund from Lufthansa?

    Yes, it is possible if the passenger qualifies for the refund, according to the cancellation and the refund. The refund will be handled automatically if you purchase your ticket online at or a Lufthansa Office. There is no need to take any further action. Please contact the office that issued your ticket for a refund if you purchased your ticket at a travel agency or another agency.

  3. Where can I get Lufthansa’s refund form?

    This link will take you to the Lufthansa refund form: (

  4. When will Lufthansa issue me a refund?

    Credit card refunds usually take a week (7 business days) to process. Checks and cash purchases will be returned within 20 days. However, refunds may take longer owing to a large backlog.

  5. What is the cost of Canceling a Lufthansa Flight?

    If you cancel the flight ticket after a day, that is, the 24-hour period, you will be charged a price of $100 to $500 by Lufthansa. If you cancel the Lufthansa flight just a day before it is scheduled to depart, you will be charged a price of $100 to $400 as a Lufthansa cancellation fee.

  6. If a Lufthansa Flight is Canceled, what happens?

    If Lufthansa cancels a flight, you will receive a full refund. If your flight is delayed for the following reasons, you will receive a full refund: If an irregularity occurs more than one day before departure, it will take more than 2 hours to resolve. Suppose prompted by an anomaly on the day of departure, more than 5 hours.

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