Lufthansa Cancellation Policy

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Lufthansa Flight Cancellation & Refund Policy | 24-hour | Fee

Learn About Lufthansa Cancellation Policy

It sometimes happens that your journey plans get canceled or changed. Whatever may be the reason, Lufthansa allows their passengers to make alterations or even cancel their flight bookings. Let’s talk about the Lufthansa Cancellation policy for having a better understanding of its cancellation procedures. 

Travel plans may change anytime without prior notice. Therefore, the airline gives 100% flexibility on making itinerary changes or canceling the entire trip before departure. Here is the guide on its cancellation policy for travelers looking for ways to cancel bookings for free on Lufthansa. 

Highlights on Lufthansa Cancellation Policy

The following rules and restrictions are applicable on flights booked on the airline’s official site, mobile app, or call.  Lufthansa cancellation policy underlines the following points:

  • According to the Lufthansa cancellation policy, flyers can cancel reservations without any penalty within 24 hours of the purchase.
  • The policy covers refundable ticket fares and bookings made on the official site, mobile app, or any authorized sources. 
  • On canceling tickets as per the 24-hours guidelines, claim a full refund of canceled flights to the original payment source. 
  • There is no free cancellation available for canceling the flights after the grace period. After that, flyers have to pay a non-refundable fee to the team, which they can’t refuse to pay.
  • Passengers can claim the unused part of the tickets to make new reservations within a year from the departure date. 
  • In the event of Lufthansa canceled flights, request compensation without paying an additional fee. Depending on the cancellation policy, the team will initiate a refund for the eligible customers. 
  • If the passenger possesses a fully refundable ticket, they are entitled to payment reversal or a Lufthansa flight refund.
  • The passengers with non-refundable tickets need to cancel their bookings within a day, that is, 24 hours, for a refund.
  • If the airline cancels the flight, passengers qualify for a full refund.
  • Flights affected by pandemics also make passengers entitled to a refund.
  • If passengers are denied boardings even after their reservation has been confirmed, they will get a refund.

Does Lufthansa have 24-hour cancellation policy?

Travelers can cancel tickets for free after meeting the requirements of the Lufthansa cancellation policy within 24 hours. It requires applying for flight cancellations within 24 hours of the actual purchase. There are various ways to cancel flight tickets, including the airline’s official site, app, or phone call. However, free cancellations also depend on the ticket type, travel class, and the time of submitting a flight cancellation request. 

Well, “Lufthansa refund 24 hours” this policy is for both refundable as well as non-refundable tickets. You will receive a full refund if:

  • Passengers can claim a 100% refund only if the departure is seven days or more from the date of cancellation. 
  • The refund process takes a week or ten days, depending on the mode of payment used for making a reservation. 
  • Remember, the Lufthansa cancellation policy within 24 hours doesn’t apply to group flight tickets. All the group travel fares will be applicable to the airline’s group fare rules. 
  • The Lufthansa cancellation policy of 24 hours is applicable to refundable and non-refundable flight tickets.
  • You could not cancel a flight for free if you made a booking with miles or reward points. 
  • To cancel a booking within 24 hours, select the “Manage Trip” and complete the online steps to complete the process.
  • The passenger cancels its booking within the free-cancellation period, which is 24 hours from the time of Lufthansa booking.
  • The reserved flight’s departure is at least 7 days later.

Lufthansa Cancellation Policy Under Certain Conditions

One can be subject to Lufthansa canceled flights due to many reasons. Some are covered in the following section:

Due to COVID:

  • If a scheduled flight is canceled or affected due to COVID, the passengers can expect a full refund.
  • Even if you have used a portion of your ticket, you will be paid back for the second half.
  • If there is any booking done till July 31, 2021, you can make changes to the reservations without paying any extra amount for them. You can even change the departure and destinations if need there be.
  • If you choose to cancel your itinerary because there are no canceled flights, the reimbursement will be determined by your fare conditions.

Due to Illness or Death:

Passengers suffering from illness at the time of departure can withdraw their bookings till the date they are fit to travel again. This also applies if someone close to the passenger dies.

Lufthansa flight cancellation steps:

The customers can cancel their flights either:

  • Through online mode
  • Via call
  • Visiting the airport.

Online Lufthansa Flight Cancellation:

When it comes to online cancellation of the bookings, the passengers have two options in hand. They can either use the mobile app or directly browse the official website of the airline:

Here are the steps one needs to follow while canceling the ticket by visiting the website:

  • Open
  • Go to “my Bookings”
  • Fill in the information (Your first and last name, and the booking code
  • Hit on “Find Bookings.” Here you will see all the refundable bookings summaries.
  • Choose the ticket or booking you want to cancel and then hit the “ Cancellation” button.
  • “Confirm” the cancellation.

Now second comes cancellation through the mobile app. The steps are almost the same, and you will need to fill in all the information as required.

Once you have confirmed the cancellation, you will be receiving a mail for the same.

Cancel your Lufthansa Flight Tickets Offline

At Lufthansa Airlines, flyers can request a cancellation over the phone call or by visiting the nearby airport ticket office. All you have to do is give your flight booking details to the representative to cancel your ticket. Remember to carry a government-issued photo ID for the verification process while sending the flight cancellation request. 

Lufthansa Flight Cancellation Phone Number

It is also possible to cancel a Lufthansa flight by calling customer service at 516-296-9650.

Make a call at any time for personal service. The airline representative will gladly assist you by addressing any of your questions.

Now that we know all about the cancellation policy and the steps involved let’s have a glance at the Lufthansa flight refund policy.

Lufthansa Refund Policy

The Lufthansa refund policy states that:

  • The passengers qualify for the full refund when:
  • According to the Lufthansa refund policy, flyers can request a full refund after canceling the flights within 24 hours of the initial purchase. 
  • To request a refund, head to the refund request page on the airline’s official site and fill the form.  
  • It will take a few days to initiate compensation for the canceled flights. However, if you are not eligible for a complete refund, the team will deduct the cancellation charges.
  • If you have booked a non-refundable fare, you have to pay the additional charges between $100 to $500. The penalty depends on the flight length and ticket type. After the verification process, the team will transfer the remaining amount to the wallet for future trips. 
  • The airline canceled the flight due to any reason (government orders, pandemic, technical or mechanical issues)
  • The passengers have fully refundable tickets and make sure to cancel them before departure.
  • Someone fails to board the flight due to illness or the death of someone in the family.

Lufthansa Cancellation Fee

For Refundable Tickets

When the risk-free period for cancellation is over, the passenger will have to pay a cancellation fee. If they want a refund, they will have to pay $39 as the fee. If the passenger has an award ticket, the airline will ask them to pay $50 as the fee.

 For Non-Refundable Tickets

  • Holders must pay the full fare.
  • They will not receive a refund if they cancel the flight after the risk-free time has expired.

Lufthansa Cancellation Fees and Penalty

Generally, there is no need to pay extra fees for canceling booked flights within 24 hours of the initial booking. But, if someone cancels a reservation after that, the team imposes a non-refundable cancellation fee.

  • According to the Lufthansa flight ticket cancellation policy, you have to pay $200 as a penalty for late cancellations. It applies to all fare types and travel classes booked while making a reservation. 
  • All the refundable fares are valid for free flight cancellation and a full ticket refund. 
  • Suppose you cancel a ticket after the grace period; the airline deducts the cancellation charges and service taxes. 
  • If you have purchased a non-refundable flight ticket, you are not eligible for cash refunds but flight credits. The team sends the credit in the wallet to use to book future flights. Remember to utilize the new credit value within 365 days from the issuing date. 

What is the Process of Canceling a flight ticket on Lufthansa Airlines?

Travel plans may change last-minute, which is why Lufthansa Airlines allows flyers to make flexible flight upgrades online/offline. If you wish to submit a flight cancellation request online on the airline’s official site, follow the below steps.

  • First, open your web browser and head to the Lufthansa Airlines official site.
  • Log into your account by adding the right credentials like username and password.
  • Enter your last name and flight confirmation number like mentioned on the original ticket.
  • Hit the “Manage Bookings” tab.
  • Now select the flight you wish to cancel before the scheduled flight departure.
  • Afterward, click on the Next button.
  • Once you have canceled the flight, click on the “Cancel a Flight” button. Move to the payment page. If you are not eligible for free cancellations, pay the penalty via a credit or debit card.
  • Finally, the airline will drop a mail regarding your flight cancellation request. 

What happens when Lufthansa Airlines deny Flight Boarding?

Suppose Lufthansa Airlines deny you flight boarding for the reserved seats on the plane; you can claim compensation. However, this is applicable only if you are denied flight boarding on the travel date and not before departure. 

Here are the following things to keep in mind if you are denied a flight boarding pass on Lufthansa Airlines

  • As per the Lufthansa cancellation policy, travelers hold the right to obtain a full refund when they are denied boarding. The team covers them under Lufthansa canceled flights refund, and there are no extra charges for applying for the same.
  • You are entitled to the flight compensation unless –
  1. i) You have not compiled the requirements of the ticketing, check-in, etc.
  2. ii) You are denied flight boarding when the flight is canceled.

iii) Flyers are re-routed on smaller aircraft because of safety and flight operational concerns.

  1. iv) If you don’t fit under the guidelines of Lufthansa Airlines
  2. v) In case you are denied boarding because of baggage restrictions
  3. vi) When offered seating in a section other than in your specific booking area with no extra fees.

vii) Your flight is scheduled on another plane, expected to reach your next stopover within an hour of arrival time. 

Lufthansa Airlines Customer Care Service

Lufthansa Airlines ensures additional travel assistance to its customers when upgrading or canceling a flight reservation. Visit the airline’s site, and check out the “Contact Us” section and take immediate help from the experts when required. Whenever you face difficulty while canceling tickets, feel free to speak directly with one of the executives. The concerned person will resolve your issue instantly and make your experience worthwhile.

Lufthansa Cancellation FAQs

How can I Cancel my Lufthansa Flight Offline?
To cancel your booking offline, you need to call on the Customer service number +1-877-311-7484, it is available 24 x 7. An agent will assign you, provide your booking code and last name. He will complete the cancellation process on your behalf.
How to Request a Lufthansa Refund?

Follow the step-by-step guide if you have canceled flights and wish to request a Lufthansa refund.

  • Visit the airline’s official site and tap on the “My Bookings” tab.
  • You can check your itinerary details and begin the refund request process.
  • Go to the refund request page, and you will see an application.
  • Fill in the details and give an elaborated reason for your flight cancellation.
  • Attach valid documents such as death or medical certificate. For canceling a booking in the event of death or a medical emergency, you have to submit the proof. 
Will I get full money If I Cancel my Flight Before Departure?

Flyers must cancel a booking within 24 hours of the original booking to get a full refund. After canceling the flight, fill a refund request form online and wait for at least a week. However, the team will not give a full refund but a partial payment on canceling flights after the grace period. It will be in the form of travel credit, and you can use it to purchase airfare services in the future. To settle cancellation or refund-related queries, feel free to contact the team for additional help.

Is it Possible to Get a Refund from Lufthansa?
Yes, it is possible if the passenger qualifies for the refund, according to the cancellation and the refund. The refund will be handled automatically if you purchase your ticket online at or a Lufthansa Office. There is no need to take any further action. Please contact the office that issued your ticket for a refund if you purchased your ticket at a travel agency or another agency.
Where can I get Lufthansa’s Refund Form?
This link will take you to the Lufthansa refund form: (
When will Lufthansa Issue me a Refund?
Credit card refunds usually take a week (7 business days) to process. Checks and cash purchases will be returned within 20 days. However, refunds may take longer owing to a large backlog.
What is the Cost of Canceling a Lufthansa Flight?
If you cancel the flight ticket after a day, that is, the 24-hour period, you will be charged a price of $100 to $500 by Lufthansa. In case, If you cancel the Lufthansa flight just a day before it is scheduled to depart, you will be charged a price of $100 to $400 as a Lufthansa cancellation fee.
What happens, If a Lufthansa Flight is Canceled?
If Lufthansa cancels a flight, you will receive a full refund. If your flight is delayed for the following reasons, you will receive a full refund: If an irregularity occurs more than one day before departure, it will take more than 2 hours to resolve. Suppose prompted by an anomaly on the day of departure, more than 5 hours.
What happens when Lufthansa Airlines cancels the flight due to bad weather?

Flyers can request a refund in the event of Lufthansa canceled flights. However, if the reason for cancellation is beyond anyone’s control, the airline will not give refunds. Rather, it will arrange the next available flight when the flying conditions are favorable. If your flight is delayed for three or more hours, you will get up to $700 per person as reimbursement.

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